Our Support team and the new host dashboard

By Lauren Goldstein

This new dashboard has been a huge labor of love for the Support team. So many hours of thought, effort and design have gone into this new product, and our team feels that this is the first step into a more interactive, aesthetically appealing, and feature-forward platform for our hosts. We hope that this will be the first of many new features within this dashboard—each one enhancing both our guest and user experience.

Our biggest hope is that this new dashboard will give autonomy and independence to our hosts and lead them to engage more with the platform. This means that more of our time can be focused on promoting our hosts, boosting their listings, and increasing requests to all of our accommodations.

While we aspire to help our hosts become more independent, we will still always have our Support team available 7 days a week, 365 days a year, to help our hosts and guests by phone or email. We pride ourselves on being a team that can successfully solve problems with a human touch and are proud to say that most of our hosts know our team by name. We commit to continuing practices that maintain personal relationships with all of our hosts for many years to come.


Don't hesitate to contact our Support team for more information and any questions regarding the new dashboard!