Host Spotlight: Robert

By Jackie Dreyer

Editor's note: Each month, we'd like to introduce you to one of our wonderful Glamping Hub hosts and what inspired them to create a glamping site. This month, we have Robert, who manages a unique glamping site on the western edge of Zion National Park in Utah.

1. What is the story behind you starting your glamping site?

I've always loved nature. Living at the edge of Zion National Park gives me access to 146,000 acres of wilderness at all times. The property is in the heart of hiking and climbing country, and its very remote and beautiful—nestled in its own valley surrounded by the red rock of Zion.

I'm an artist, writer, and filmmaker for PBS, as well as Channel 4 in England, and now, I have opened my home to offer people the unusual experience of solitude and silence in this age of noise and distraction.

2. What did you do before becoming a glamping host? What drew you to glamping?

Glamping was the best way to share the natural beauty of where I live, next to Zion National Park. I am an artist with an unbounded enthusiasm for nature and its healing beauty. Glamping is my way of sharing. Through the films I've made for PBS and the books I written, I've shared this love, and now, through glamping, I can share it directly with others.

3. In your opinion, how does your accommodation fit the definition of glamping?

If glamping is providing a unique outdoor experience close to nature, our accommodations provide that without giving up the basics: a good bed, a shower, and a kitchen. Yet, you are still at the heart of the artichoke of Zion National Park's wilderness. Here, you don't have to drive nor hike with anyone else, as you do in other areas of the park.

4. What is the most special thing about your property?

The most special aspect is our location at the wild western edge of Zion National Park. People visiting actually have the experience they desire—visiting the southwest without the crowds.

5. What do you love the most about running a glamping site? What are some of the challenges you face?

The guests are the most interesting aspect of running a glamping site. What do they want to do? How can I help? These are the greatest pleasures for me. My greatest challenge is getting people to know our property is here.

6. Tell us about your most memorable guest experience to date.

A family of four from Venezuela wanted to do a diverse number of activities while they stayed here. They wanted to hike, bike ride, paddle on the reservoir, horseback ride, and relax!! Working out their schedule and seeing them smile made them my most memorable guests.

7. Which three words are most commonly used in guest feedback about your accommodation?

The three most common words in guest feedback are: unique, unexpected, and comfortable.

8. Tell us about the experience you provide for guests visiting your glamping site.

I provide as much, or as little, guidance as guests want. There are numerous outdoor activities available to them right on the property including hiking, climbing, biking. The most popular experience, though, is relaxing in our quiet, beautiful valley. Our property is a very private place.

9. If you could have anybody stay at your accommodation, who would it be and why?

I like families, because they are a mixture of ages, and it's a pleasure introducing them to nature in ways they've not experienced before.

10. Are there any upcoming additions/changes to your glamping site you would like to share with us?

2019 is my second season. I am adding an area for yoga practice and a full-bodied outdoor shower. I have also extended my connections to include more available experts to lead outdoor activities. I have been recognized as a beautiful venue for smaller weddings, as well.


To experience all the southwest has to offer, book a life-changing stay in Zion National Park at Robert's suite or guest house. Coming with a group? You can even book the whole property!

Our Support team and the new host dashboard

By Lauren Goldstein

This new dashboard has been a huge labor of love for the Support team. So many hours of thought, effort and design have gone into this new product, and our team feels that this is the first step into a more interactive, aesthetically appealing, and feature-forward platform for our hosts. We hope that this will be the first of many new features within this dashboard—each one enhancing both our guest and user experience.

Our biggest hope is that this new dashboard will give autonomy and independence to our hosts and lead them to engage more with the platform. This means that more of our time can be focused on promoting our hosts, boosting their listings, and increasing requests to all of our accommodations.

While we aspire to help our hosts become more independent, we will still always have our Support team available 7 days a week, 365 days a year, to help our hosts and guests by phone or email. We pride ourselves on being a team that can successfully solve problems with a human touch and are proud to say that most of our hosts know our team by name. We commit to continuing practices that maintain personal relationships with all of our hosts for many years to come.


Don't hesitate to contact our Support team for more information and any questions regarding the new dashboard!

Glamping Hub set to release new host dashboard

By Matt Turner

We are proud to announce the release of Glamping Hub's newly designed dashboard for hosts on our site. It’s been a long time coming, and we’ve worked hard to create an intuitive interface that will allow hosts to efficiently manage their calendars, bookings, rates, and communication with guests. This is great news for hosts, as we have added new features and a new design that is sure to make it is easier to maintain listings on Glamping Hub.

What are the new dashboard features, and how have we improved them?

Smart calendar

Our calendar system has been updated, making it more user-friendly and easier to update availability. The new display has been simplified to work better on both mobile phone and desktop versions.

New inbox

We’ve added a general inbox to the dashboard in order to organize all guest messages, so keeping track of new inquiries is much more straightforward.

Notifications

Host notification emails have been completely redesigned giving hosts much clearer details regarding booking requests, confirmations, cancellations, and any other important notifications.

Help Center

The Help Center allows hosts to quickly search for the most commonly-asked questions regarding the new dashboard. It is organized in a way that is easy for hosts to quickly find the answers they need.

Intuitive design

The overall design of the dashboard has improved drastically. It’s much more intuitive and makes it much easier to use with whatever device you're most comfortable using.


Don't hesitate to contact our Support team for more information and any questions regarding the new dashboard!

GH Tips: How to make the perfect listing

By Eric Wright

A listing is so much more than a few words and a handful of photos. In order to create the perfect listing—and get your accommodation the attention it deserves and the bookings you want—we've gathered our insider knowledge to maximize your rental's potential and make it shine among its competitors. The following handy tips are an easy way to ensure your property will make it to the top of every Glamping Hub user's list.

1. Photos are everything

We've all heard the common phrase that "a picture is worth a thousand words," and this idiom couldn't be truer when it comes to giving your listing the best chance of getting attention from guests, and ultimately, bookings.

The image is the first thing that will draw a guest's eye, and for this reason, they need to be bright, clear, full of color, and capture the uniqueness of your accommodation. We realize that paying a professional photographer can be pricey, but don't underestimate the power of a smartphone or a point-and-shoot camera! You'd be amazed at the high quality, clean, and attractive images you can produce with the click of a button.

The best photos contain plenty of natural light (open those windows and doors!), have a wide angle that allow the guest to be able to imagine themselves at your rental, and, of course, have an outstanding exterior picture that sums up the property.

2. Catchy titles

In general, a listing with a clear and attractive title will gain a higher click-through rate from potential guests. It's a matter of succinctly summing up the property, while showing off your accommodation's best features. If you've got it, flaunt it! If you have a pristine pool with mountain views or a hot tub under the stars, we need to make sure potential guests know right off the bat.

3. Location, location, location

While guests looking for their next getaway will most likely have already searched for the city or area that they want to stay, using a popular tourist destination in the title and within the text can give that extra push to get more page views and bookings.

With hundreds of millions of visitors flocking to national parks in the U.S. each year, using these popular spots in the title is a great way to attract fellow nature lovers. Is your property within walking distance to a gorgeous beach or an epic peak in the mountains? We need to say so to ensure guests know the best attractions in the area right away.

4. Clear and up-to-date descriptions

Glamping Hub guests are usually outdoor explorers looking to take a unique vacation in a one-of-a-kind accommodation, and for that reason, having an appealing description of the property is a must. If your tree house has a deck high up in the branches with sprawling views of the mountains, guests need to be told! At the same time, over-exaggerating the quality can be counterproductive for a more rustic rental.

Ensuring the listing is up-to-date in terms of local attractions and events can also be key. If there's a new music festival in the area or an adventure center that has recently opened up, potential guests will thank you for letting them know about it.

5. Good reviews

One of the most important parts of a listing is the reviews from past guests. Looking at an accommodation with no reviews can make guests hesitant, so good reviews are a way that for them to connect to the property on a more personal level. Reviews allow guests to put more trust into the rental and significantly increase the likelihood of them booking.

For this reason, it's absolutely crucial for hosts to make sure guests have a memorable and comfortable stay to ensure those attractive reviews build up and further improve the quality of the listing.

6. Be a proactive host

For this last one, we're going to remove your accommodation from the equation and focus solely on you. Being a proactive host is equally as important as having quality photos and an accurate description on your listing.

The most basic first step is the importance of having your profile filled out correctly, in particular, your payout information. Without this, even interested guests won't be able to book your amazing accommodation.

Moreover, be sure that your calendars are synced and to review your rates regularly, so guests are always seeing the most accurate prices available. Our Support team is also ready to help with both of these tasks whenever you should need it!

Your interactions with guests are another critical component, and high responsiveness to guest inquiries and booking requests will not only boost your income, but ensure that guests leave you positive reviews.

P.S. Activate instant book

With the upcoming introduction of the new host dashboard on Glamping Hub, navigating your booking inquiries and requests will be way more user-friendly. What's more, this new dashboard will allow you to easily activate the instant book feature.

Why activate this, you ask? The ability to book an accommodation instantly has proven to be extremely attractive to today's travelers, completely eliminating the wait time between requesting to book and confirmation from the host. At the end of the day, this means more revenue for you and less hassle for both you and your guests.


If you're a Glamping Hub host—or looking to be—stay tuned for more amazing blog content written just for you. While you're here, don't forget to check out our incredible Hosts of the Month this month in Washington and Colorado, too!