Preguntas frecuentes

¿Qué es glamping?

Glamping, also known as luxury camping or glamorous camping, is an experience-based kind of travel that allows guests to get outside and enjoy the great outdoors, but without the hassle of traditional camping. With five-star amenities and unbeatable outdoor access, glamping is where luxury meets simplicity.

¿Qué es glamping Hub?

Glamping Hub is a third-party booking website that provides guests access to the largest curated collection of unique outdoor accommodations worldwide.

Who are our hosts?

Our hosts have more to offer than just a place to stay—they offer an opportunity for guests to reconnect with what is most important. While glamping, guests are able to share a once-in-a-lifetime experience with the people they love, while appreciating the passion and care that the hosts have invested in their extraordinary properties.

¿Dónde puedo ir de glamping?

Glamping Hub’s accommodations are located in over 110 countries, many of which are located in beautiful, remote areas near forests, national parks, deserts, oceans, and more.

¿Cómo puedo unirme a la comunidad Glamping Hub?

To stay in the loop on all things Glamping Hub, be sure to follow our daily updates on Facebook, Twitter, Pinterest, and Instagram, as well as sign up for our newsletter at the bottom of our homepage.

¿Cómo puedo registrarme para ser anfitrión en glamping Hub?

You can visit our Become A Host page and fill out the form. We will be in touch right away with further details.

¿Cómo puedo contactar con el personal de glamping Hub?

We’re here to help! Please email support@glampinghub.com and we’ll respond to you right away.

Servicios de Pago

¿Por qué tengo que dar mis datos bancarios?

It is necessary to enter your credit card information so that we can process payment. You will not be able to submit a request, nor will the host be able to confirm a booking, until your credit card information has been entered.

¿Cuándo se hará efectivo el cargo en mi tarjeta de crédito?

Your credit card will be charged once the host has confirmed your request. Your credit card will not be charged if your booking request is declined, has expired, or is withdrawn.

¿En qué moneda se cobra el pago?

Payment is collected in one of the following six currencies: USD, AUD, NZD, GBP, CAD, and Euro. Any currency not in this list is displayed and charged in USD. Please note that the final currency of payment may differentiate from the currency that the browser is listed in or the currency of the listed rates.

Although Glamping Hub allows guests to choose which currency to view the prices of listings in, the currencies available for guests and hosts to make and receive payments in may be limited and may not include the default currency in any given geographic location.

All other countries who charge in a currency not listed above may default to another currency listed at the check-out page. The total price in the currency that the guest will be charged for is always on the check-out page in the total fee.

¿Qué hago si mi tarjeta de crédito no es aceptada?

Please reach out to support@glampinghub.com, and we’ll help you update your credit card information.

¿Qué es la tarifa de servicio de glamping hub?

Guests:

Guests are charged a guest service fee based on a sliding scale of 0% to 13% of the booking subtotal, which is made up of the nightly rate and any additional extra fees.

This percentage will be placed on top of the final quote before the booking request is sent to the host. The sliding scale of service fees breaks down into tiers that depend on the booking subtotal. The more that a guest spends on the subtotal of the booking, the lower the percentage is for the service fee.

Hosts:

There is no cost to being listed on our website for hosts. However, Glamping Hub does charge a 4% host service fee on any confirmed booking through the platform. This fee is calculated from the booking subtotal and the nightly rate plus any extra fees (excluding Glamping Hub fees and taxes). The host service fee is subtracted from the total payout (nightly rate plus extra fees minus the host service fee) that is sent to the host.

Procedimiento de Reserva

¿Cómo envío una solicitud de reserva?

To send a booking request, find the glamping accommodation you would like to book, select your trip dates, and check the availability. Once you pick the available unit you would like to book, select “Request Booking,” and enter your credit card information. You may also add an optional message to the host at this time.

¿Cuándo se supone que tendré noticias del anfitrión?

We request that our hosts respond to all booking requests within 24-48 hours. However, some of our hosts are located in remote locations with limited access to internet, and it may take a bit longer. If your request is urgent, you can contact us at support@glampinghub.com.

¿Puedo enviar varias solicitudes de reservas al mismo tiempo?

Sí, puedes enviar varias solicitudes de reserva al mismo tiempo, pero recuerda que se trata de solicitudes de reserva y no de consultas, por lo que pueden ser confirmadas en cualquier momento. Si envías varias solicitudes de reserva al mismo tiempo, corres el riego de que se produzca una doble confirmación.

¿Qué significa cada estado de la reserva?

Pending: Your booking request has been submitted but has not yet been confirmed or declined.

Confirmed: Your booking request has been accepted, and your credit card has been charged. At the time of booking confirmation, you will receive a confirmation email with the details of your stay.

Declined: Your booking request has been rejected by the host. Your credit card has not been charged.

Canceled: After a booking request has been confirmed, we understand that you may need to cancel due to unforeseen circumstances. Refunds will be released according to the cancellation policy of the host. Please view our Cancellation Policy for additional information.

Withdrawn: You may withdraw your booking request 24 hours after it has been submitted. The host will no longer be able to respond to or confirm your booking, and your credit card will not be charged.

Expired: If the check-in date of a pending booking has passed, the booking request will automatically expire in the Glamping Hub system.

¿Cómo puedo comprobar el estado de mi solicitud de reserva?

Puede ver el estado de su reserva en ''detalles de la reserva'' en su panel de control de usuario. También recibirá notificaciones por correo electrónico si cambia el estado de su reserva.

¿Cómo puedo retirar una solicitud de reserva?

Log in to your Glamping Hub account and go to the pending bookings tab. Click on the booking you wish to withdraw and find the red "Withdraw My Request" button under the booking details.

What is the difference between withdrawing and canceling my booking?

You can withdraw your booking request if it is still pending. This means the host neither confirmed or declined your request, and your credit card was not charged. After a booking is confirmed and your credit card is charged, you have the option to cancel your booking. Upon cancellation, funds are released based on the cancellation policy of the host. Please view our Cancellation Policy for additional information.

¿Dónde puedo encontrar la dirección exacta de la propiedad de glamping Hub?

Glamping Hub hosts will release the exact address of an accommodation to a guest upon booking confirmation. However, you can view a map of the location on the accommodation’s profile before submitting a booking request.

¿Puedo llevar a mi mascota de glamping?

A number of our glamping sites allow pets. This information may be found under Accommodation Rules on any listing. If you are unsure or would like clarification, please use the Contact Host feature or reach out to our Support team at support@glampinghub.com.

Reserva inmediata

¿Qué es la reserva inmediata?

When you see Instant Booking on a listing, this means the booking does not require prior approval from the host and will be confirmed immediately. You can filter your search by Instant Booking to identify hosts with this feature.

For hosts:

If you apply Instant Booking to your listings, this will make your role easier and quicker, as you can book guests without having to respond to each individual request. It will also attract more guests and increase your confirmed bookings.

As a host, all you need is a synced calendar with all the booking platforms you use for up-to-date availability. (If you want more information on how to sync your calendars, please contact support@glampinghub.com)

Acceso para Huéspedes

¿Cómo cambio mi contraseña?

You can change your password under Account Settings after you have logged in to your account.

¿Cómo inicio sesión?

Puedes acceder a tu cuenta en: https://glampinghub.com/es/iniciar-sesion/.

Cancelaciones y reembolsos

¿Cómo puedo cancelar la reserva?

To cancel a booking, log in to your Glamping Hub account and click on the Confirmed Bookings tab. Access your booking details and click on the red button labeled “Cancel Booking.” Please view our Cancellation Policy for additional information.

¿Cómo puedo conseguir un reembolso?

If a booking has been canceled through your Glamping Hub dashboard, refunds will be initiated immediately to you and/or the host. Refunds are given based on the cancellation policy of the host. The appropriate funds will be credited back to the credit card that was used in the transaction. This can take 3-5 business days to reach your account dependent upon the bank.

Contacto del anfitrión

¿Cómo puedo ponerme en contacto con el anfitrión?

Once you have made a booking request, you can speak to the host via the communication thread in the Bookings section of the Glamping Hub dashboard. Once your booking request is confirmed, you will receive the host’s complete contact information, including their phone number and email address. The host will also receive your personal contact information in order to maintain contact prior to your check-in date.

¿Cómo puedo saber si el anfitrión ha respondido a mi solicitud?

You will receive an email notification that the host has responded to your request. There is a link provided in the email that will take you to the communication thread in the Glamping Hub dashboard.

¿Por qué no puedo contactar con el anfitrión por correo electrónico o teléfono?

According to our Terms and Conditions and for the safety of our community, Glamping Hub only releases contact information upon booking confirmation. Managing bookings outside of the Glamping Hub system can create booking complications and create the risk of double bookings. Please view our Privacy Policy or Cancellation Policies for additional details.

Why has the host sent me a different price or alternative dates?

Sometimes our hosts have special offers or prices that are not included on their listing. Additionally, many of our hosts are in remote areas and need time to update their rates and/or availability.

Why is the calendar on this host’s listing always available?

We give our hosts full control of their listing and encourage them to keep their calendar updated. However, many of them are located in remote areas with limited access to the internet and cannot always keep their calendars up-to-date. You are welcome to use the Contact Host feature to double check and/or clarify availability.

What should I do if a host declined my booking with no explanation?

When our hosts decline a booking request with no explanation, this typically means that they do not have availability or it is an inconvenient time for a guest to stay at their accommodation.

We encourage you to look at the surrounding areas on our site for other glamping getaways. You can also contact support@glampinghub.com if you would like us to find you some rebooking options.

Opiniones

¿Cómo puedo publicar una opinión?

After you stay at a Glamping Hub accommodation, you will receive an email with instructions on how to leave a review for your stay.

¿Por qué no hay opiniones en este alojamiento glamping?

We are constantly adding new accommodations to our website, so you may come across a brand new listing on the website that has yet to receive a review.