FAQ

Frequently Asked Questions

What is glamping?

Glamping is all about experiencing a truly unique structure and nature in the comforts you would find in a hotel.

What is Glamping Hub?

Glamping Hub is a third party booking website that provides guests worldwide access to the largest curated collection of unique outdoor accommodations.

Who are the hosts on Glamping Hub?

Glamping Hub hosts are located in all corners of the world. As a curated website, we select only top-notch hosts and accommodations to list on Glamping Hub.

Where can I glamp?

Glamping Hub accommodations are located in over 80 countries. While many glamping sites are located in remote areas (forests, national parks, deserts, oceans and more), some are carefully placed near towns or city centers.

How can I join the Glamping Hub community?

To stay in the loop with everything that’s going on at Glamping Hub, be sure to follow our daily updates on Facebook, Twitter, Pinterest, and Instagram. You can also sign-up to receive our newsletter by emailing social@glampinghub.com.

How do I sign up to become a host on Glamping Hub?

Please visit our sign-up form at https://glampinghub.com/list-with-us/. We will be in touch right away with details.

How can I contact the Glamping Hub staff?

We’re here to help, please email support@glampinghub.com and we will respond to you right away.

Payment Services

Why do I have to submit my credit card information?

It is necessary to enter your credit card information so that we can process payment once you and the host have come to an agreement and confirmed your booking request. The host cannot confirm a booking until your credit card information has been entered.

When will my credit card be charged?

Your credit card will be charged once you receive a notification from the host that your booking has been confirmed. Your credit card will not be charged if your booking request is declined, expired, or if you withdraw your request.

Which currency is payment collected in?

All credit cards are charged in USD, but all prices appear in the currency of the country where the glamping site is located.

What do I do if my credit card is declined?

You can withdraw your booking request and submit a new booking request with a different credit card. If your credit card has been declined, please make sure that the credit card information you have entered is correct.

What is the Glamping Hub service fee?

There is a (6-12%) nonrefundable service fee for confirmed bookings. There is no fee for sending booking requests. You will not be charged if a booking is declined.

Booking Procedures

How do I send a booking request?

To send a booking request, find the glamping accommodation you would like to book and select your trip dates and check availability. Once you select the available unit you would like to book, select Request Booking, then you will enter your credit card information. You may also add an optional message to the host then, too.

When can I expect to hear from the host?

We request that our hosts respond to all booking requests within 24-48 hours. However, some of our hosts are located in remote locations with limited access to internet, and it may take a bit longer. If your request is urgent, you can contact us at support@glampinghub.com.

Can I submit multiple booking requests at the same time?

Yes, you can submit multiple booking requests at the same time, but remember that the booking requests are not inquiries and can be confirmed at any moment. Submitting multiple requests for the same dates may put you at risk for a double confirmation.

What does each booking status mean?

Pending: Your booking request has been submitted, but has not yet been confirmed or declined.

Confirmed: Your booking request has been accepted and your credit card has been charged. At the time of booking confirmation by the host, you will receive a booking confirmation email with the details of your stay.

Declined: Your booking request has been rejected by the host. Your credit card will not be charged.

Cancelled: After your booking request has been confirmed, you may need to cancel your reservation. Refunds will be released according to the cancellation policy of the host. Please view our Cancellation Policy for additional information.

Withdrawn: You may withdraw your booking request after it has been submitted. The host will no longer be able to respond to or confirm your booking, and your credit card will not be charged.

Expired: If the check-in date of a pending booking passed, the booking request will automatically expire in the Glamping Hub system.

How do I check the status of my booking request?

The status of your booking may be seen under the booking details in your user dashboard. You will also receive email notifications if the status of your booking changes.

How do I withdraw a booking request?

Log in to your Glamping Hub account and access the pending bookings tab. Click on the booking you wish to withdraw and find the red Withdraw My Request button under the booking details.

What is the difference between withdrawing and cancelling my booking?

You can withdraw your booking request if it is still pending. This means the host neither confirmed or declined your request, and your credit card was not charged. After a booking is confirmed and your credit card is charged, you have the option to cancel your booking. Upon cancellation, funds are released based on the cancellation policy of the host. Please view our Cancellation Policy for additional information.

Where can I find the exact address of the glamping site?

The exact address of a glamping site is withheld until a booking is confirmed. However, you can view a map of the location on the accommodation’s profile. Glamping Hub hosts will release the exact address of an accommodation to a guest upon booking confirmation.

Can I bring my pet glamping?

Many glamping sites allow pets. This information may be found under the features tab in the accommodation profile. If you are unsure or would like clarification, you may ask the host when you submit your booking request.

Guest Access

How do I change my username or password?

You can change your password under Account Settings after you have logged in to your account. If you would like to change your username, please contact the support team at support@glampinghub.com.

How do I log in?

You can log in to your account at: https://glampinghub.com/login/ .

Cancellation and Refunds

How do I cancel a booking?

To cancel a booking, log in to your Glamping Hub account and click on the Confirmed Bookings Tab. Access your booking details and click on the red button labeled Cancel Booking. Please view our Cancellation Policy for additional information.

How do I get a refund?

If a booking has been cancelled through your Glamping Hub dashboard, refunds will be initiated immediately to you and/or the host. The appropriate funds will be credited back to the credit card that was used in the transaction. Refunds are given based on the cancellation policy of the host.

Host Contact

How do I contact the host?

You may contact the host when you make a booking request. Once you have made a booking request you can communicate with the host via the communication thread that is located in the bookings section while logged in. Once your booking request is confirmed, you will receive the host’s complete contact information, including phone number and email. The host will also receive your personal contact information in order to maintain contact prior to your check-in date.

How do I know if a host has responded to my request?

You will receive an email notifying you that the host has responded to your request. There is a link provided in the email that will take you to the communication thread where you can communicate with the host.

Why can’t I contact the host via email or phone?

By contractual obligations, Glamping Hub does not allow the exchange of contact information prior to a booking confirmation between hosts and guests. For personal safety, this information is withheld until a booking is confirmed. Managing bookings outside of the Glamping Hub system can create booking complications and risk for double bookings. Please view our Privacy Policy or Cancellation Policy for additional details.

The host has sent me a different price or alternative dates, why?

Sometimes our hosts have special offers or prices that are not included on their profile. Also, many of our hosts are in remote areas and need time to update their rates or availability.

The calendar on a host’s profile is always available, why?

We give our hosts full control of their profile and allow them to keep their calendar updated. While we encourage our hosts to keep their calendar updated, many of them are located in remote areas with limited access to the internet and cannot always keep their calendars up-to-date.

A host declined my booking with no explanation, what should I do next?

When our hosts decline a booking request with no explanation, this typically means that they do not have availability or it is an inconvenient time for a guest to stay at their accommodation. We encourage you to look at the surrounding areas on our site for other glamping getaways.

Reviews

How can I submit a review?

After you stay in a Glamping Hub accommodation, you will receive an email informing you that you can now leave a review for the site. Follow the given instructions to submit your review.

Why are there no reviews on this Glamping Hub listing?

The Glamping Hub team is constantly adding new glamping accommodations. You may come across a new listing on the Glamping Hub website that has yet to receive a review.