Frequently Asked Questions

What is glamping?

Glamping, also known as luxury camping or glamorous camping, is an experience-based kind of travel that allows guests to get outside and enjoy the great outdoors, but without the hassle of traditional camping. With five-star amenities and unbeatable outdoor access, glamping is where luxury meets simplicity.

What is Glamping Hub?

Glamping Hub is a third-party booking website that provides guests access to the largest curated collection of unique outdoor accommodations worldwide.

Who are our hosts?

Our hosts have more to offer than just a place to stay—they offer an opportunity for guests to reconnect with what is most important. While glamping, guests are able to share a once-in-a-lifetime experience with the people they love, while appreciating the passion and care that the hosts have invested in their extraordinary properties.

Where can I go glamping?

Glamping Hub’s accommodations are located in over 110 countries, many of which are located in beautiful, remote areas near forests, national parks, deserts, oceans, and more.

How can I join the Glamping Hub community?

To stay in the loop on all things Glamping Hub, be sure to follow our daily updates on Facebook, Twitter, Pinterest, and Instagram, as well as sign up for our newsletter at the bottom of our homepage.

How do I sign up to become a host on Glamping Hub?

You can visit our Become A Host page and fill out the form. We will be in touch right away with further details.

How can I contact the Glamping Hub staff?

We’re here to help! Please email support@glampinghub.com and we’ll respond to you right away.

Payment Services

Why do I have to submit my credit card information?

It is necessary to enter your credit card information so that we can process payment. You will not be able to submit a request, nor will the host be able to confirm a booking, until your credit card information has been entered.

When will my credit card be charged?

Your credit card will be charged once the host has confirmed your request. Your credit card will not be charged if your booking request is declined, has expired, or is withdrawn.

Which currency is payment collected in?

Payment is collected in one of the following six currencies: USD, AUD, NZD, GBP, CAD, and Euro. Any currency not in this list is displayed and charged in USD. Please note that the final currency of payment may differentiate from the currency that the browser is listed in or the currency of the listed rates.

Although Glamping Hub allows guests to choose which currency to view the prices of listings in, the currencies available for guests and hosts to make and receive payments in may be limited and may not include the default currency in any given geographic location.

All other countries who charge in a currency not listed above may default to another currency listed at the check-out page. The total price in the currency that the guest will be charged for is always on the check-out page in the total fee.

What do I do if my credit card is declined?

Please reach out to support@glampinghub.com, and we’ll help you update your credit card information.

What is the Glamping Hub service fee?

Guests:

Guests are charged a guest service fee based on a sliding scale of 0% to 13% of the booking subtotal, which is made up of the nightly rate and any additional extra fees.

This percentage will be placed on top of the final quote before the booking request is sent to the host. The sliding scale of service fees breaks down into tiers that depend on the booking subtotal. The more that a guest spends on the subtotal of the booking, the lower the percentage is for the service fee.

Hosts:

There is no cost to being listed on our website for hosts. However, Glamping Hub does charge a 4% host service fee on any confirmed booking through the platform. This fee is calculated from the booking subtotal and the nightly rate plus any extra fees (excluding Glamping Hub fees and taxes). The host service fee is subtracted from the total payout (nightly rate plus extra fees minus the host service fee) that is sent to the host.

Booking Procedures

How do I send a booking request?

To send a booking request, find the glamping accommodation you would like to book, select your trip dates, and check the availability. Once you pick the available unit you would like to book, select “Request Booking,” and enter your credit card information. You may also add an optional message to the host at this time.

When can I expect to hear from the host?

We request that our hosts respond to all booking requests within 24-48 hours. However, some of our hosts are located in remote locations with limited access to internet, and it may take a bit longer. If your request is urgent, you can contact us at support@glampinghub.com.

Can I submit multiple booking requests at the same time?

Yes, you can submit multiple booking requests at the same time, but remember that the booking requests are not inquiries and can be confirmed at any moment. Submitting multiple requests for the same dates may put you at risk for a double confirmation.

What does each booking status mean?

Pending: Your booking request has been submitted but has not yet been confirmed or declined.

Confirmed: Your booking request has been accepted, and your credit card has been charged. At the time of booking confirmation, you will receive a confirmation email with the details of your stay.

Declined: Your booking request has been rejected by the host. Your credit card has not been charged.

Canceled: After a booking request has been confirmed, we understand that you may need to cancel due to unforeseen circumstances. Refunds will be released according to the cancellation policy of the host. Please view our Cancellation Policy for additional information.

Withdrawn: You may withdraw your booking request 24 hours after it has been submitted. The host will no longer be able to respond to or confirm your booking, and your credit card will not be charged.

Expired: If the check-in date of a pending booking has passed, the booking request will automatically expire in the Glamping Hub system.

How do I check the status of my booking request?

The status of your booking may be seen under the booking details in your user dashboard. You will also receive email notifications if the status of your booking changes.

How do I withdraw a booking request?

Log in to your Glamping Hub account and go to the pending bookings tab. Click on the booking you wish to withdraw and find the red "Withdraw My Request" button under the booking details.

What is the difference between withdrawing and canceling my booking?

You can withdraw your booking request if it is still pending. This means the host neither confirmed or declined your request, and your credit card was not charged. After a booking is confirmed and your credit card is charged, you have the option to cancel your booking. Upon cancellation, funds are released based on the cancellation policy of the host. Please view our Cancellation Policy for additional information.

Where can I find the exact address of the glamping site?

Glamping Hub hosts will release the exact address of an accommodation to a guest upon booking confirmation. However, you can view a map of the location on the accommodation’s profile before submitting a booking request.

Can I bring my pet glamping?

A number of our glamping sites allow pets. This information may be found under Accommodation Rules on any listing. If you are unsure or would like clarification, please use the Contact Host feature or reach out to our Support team at support@glampinghub.com.

Instant Booking

What is Instant Booking?

When you see Instant Booking on a listing, this means the booking does not require prior approval from the host and will be confirmed immediately. You can filter your search by Instant Booking to identify hosts with this feature.

For hosts:

If you apply Instant Booking to your listings, this will make your role easier and quicker, as you can book guests without having to respond to each individual request. It will also attract more guests and increase your confirmed bookings.

As a host, all you need is a synced calendar with all the booking platforms you use for up-to-date availability. (If you want more information on how to sync your calendars, please contact support@glampinghub.com)

Guest Access

How do I change my password?

You can change your password under Account Settings after you have logged in to your account.

How do I log in?

You can log in to your account at: https://glampinghub.com/login/.

Cancellation and Refunds

How do I cancel a booking?

To cancel a booking, log in to your Glamping Hub account and click on the Confirmed Bookings tab. Access your booking details and click on the red button labeled “Cancel Booking.” Please view our Cancellation Policy for additional information.

How do I get a refund?

If a booking has been canceled through your Glamping Hub dashboard, refunds will be initiated immediately to you and/or the host. Refunds are given based on the cancellation policy of the host. The appropriate funds will be credited back to the credit card that was used in the transaction. This can take 3-5 business days to reach your account dependent upon the bank.

Host Contact

How do I contact the host?

Once you have made a booking request, you can speak to the host via the communication thread in the Bookings section of the Glamping Hub dashboard. Once your booking request is confirmed, you will receive the host’s complete contact information, including their phone number and email address. The host will also receive your personal contact information in order to maintain contact prior to your check-in date.

How do I know if a host has responded to my request?

You will receive an email notification that the host has responded to your request. There is a link provided in the email that will take you to the communication thread in the Glamping Hub dashboard.

Why can’t I contact the host via email or phone?

According to our Terms and Conditions and for the safety of our community, Glamping Hub only releases contact information upon booking confirmation. Managing bookings outside of the Glamping Hub system can create booking complications and create the risk of double bookings. Please view our Privacy Policy or Cancellation Policies for additional details.

Why has the host sent me a different price or alternative dates?

Sometimes our hosts have special offers or prices that are not included on their listing. Additionally, many of our hosts are in remote areas and need time to update their rates and/or availability.

Why is the calendar on this host’s listing always available?

We give our hosts full control of their listing and encourage them to keep their calendar updated. However, many of them are located in remote areas with limited access to the internet and cannot always keep their calendars up-to-date. You are welcome to use the Contact Host feature to double check and/or clarify availability.

What should I do if a host declined my booking with no explanation?

When our hosts decline a booking request with no explanation, this typically means that they do not have availability or it is an inconvenient time for a guest to stay at their accommodation.

We encourage you to look at the surrounding areas on our site for other glamping getaways. You can also contact support@glampinghub.com if you would like us to find you some rebooking options.

Reviews

How can I submit a review?

After you stay at a Glamping Hub accommodation, you will receive an email with instructions on how to leave a review for your stay.

Why are there no reviews on this Glamping Hub listing?

We are constantly adding new accommodations to our website, so you may come across a brand new listing on the website that has yet to receive a review.