Frequently Asked Questions

Glamping, also known as luxury camping or glamorous camping, is an experience-based kind of travel that allows guests to get outside and enjoy the great outdoors, but without the hassle of traditional camping. With five-star amenities and unbeatable outdoor access, glamping is where luxury meets simplicity.

It is necessary to enter your credit card information with your booking request so that we can process payment once you and the host have come to an agreement and have confirmed your booking. The host cannot confirm a booking request until your credit card information has been entered. Your credit card is not required if you use the contact host feature, rather than submitting a booking request.

Your credit card will be charged once the host has confirmed your request. Your credit card will not be charged if your booking request is declined, has expired, or is withdrawn.

Payment is collected in one of the following six currencies: USD, AUD, NZD, GBP, CAD, and Euro. Any currency not in this list is displayed and charged in USD. Please note that the final currency of payment may differ from the currency that the browser is listed in or the currency of the listed rates.

Although Glamping Hub allows guests to choose which currency to view the prices of listings in, the currencies available for guests and hosts to make and receive payments in may be limited and may not include the default currency in any given geographic location.

All other countries that charge in a currency not listed above may default to another currency listed at the check-out page. The total price in the currency that the guest will be charged for is always on the check-out page in the total fee.

Please reach out to [email protected] for more information.

Guests

Guests are charged a guest service fee based on a sliding scale of 0% to 20% of the booking subtotal, which is made up of the nightly rate and any additional extra fees.

This percentage will be placed on top of the final quote before the booking request is sent to the host. The sliding scale of service fees breaks down into tiers that depend on the booking subtotal. The more that a guest spends on the subtotal of the booking, the lower the percentage is for the service fee.

Hosts

There is no cost to being listed on our website for hosts. However, Glamping Hub does charge a 4% host service fee on any confirmed booking through the platform. This fee is calculated from the booking subtotal and the nightly rate plus any extra fees (excluding Glamping Hub fees and taxes). The host service fee is subtracted from the total payout (nightly rate plus extra fees minus the host service fee) that is sent to the host.

To send a booking request, find the glamping accommodation you would like to book, select your trip dates, and check the availability. Once you pick the available unit you would like to book, select “Request booking”, and enter your credit card information. You may also add an optional message to the host at this time.

Our hosts are required to respond to all booking requests within 24 hours. If your request is urgent, you can contact us at [email protected].

Yes, you can submit multiple booking requests at the same time, but remember that the booking requests are not inquiries and can be confirmed at any moment. Submitting multiple requests for the same dates may put you at risk for a double confirmation.

Pending

Your booking request has been submitted but has not yet been confirmed or declined.

Confirmed

Your booking request has been accepted, and your credit card has been charged. At the time of booking confirmation, you will receive a confirmation email with the details of your stay.

Declined

Your booking request has been rejected by the host. Your credit card has not been charged.

Cancelled

After a booking request has been confirmed, we understand that you may need to cancel due to unforeseen circumstances. Refunds will be released according to the cancellation policy of the host. Please view our Cancellation Policy for additional information.

Expired

If the check-in date of a pending booking has passed, the booking request will automatically expire in the Glamping Hub system.

The status of your booking may be seen under the booking details in your user dashboard. You will also receive email notifications if the status of your booking changes.

Log in to your Glamping Hub account and go to the Trips tab. Click on the booking you wish to withdraw and find the "Withdraw Request" button.

You can withdraw your booking request if it is still pending. This means the host neither confirmed nor declined your request, and your credit card was not charged. After a booking is confirmed and your credit card is charged, you have the option to cancel your booking. Upon cancellation, funds are released based on the cancellation policy of the host. Please view our Cancellation Policy for additional information.

• Log into your Glamping Hub Guest dashboard and click the "Modify Booking" button.
• You’ll have the opportunity to change the dates, the number of guests, and add an extra fee, like a pet fee. This will generate a new price if applicable.
• Ensure that you understand any changes applied to the cancellation policy and price changes if applicable and then click, "Send modification request".
• Your host will have 24 hours to accept or decline your modification request. If the host does not respond within 24 hours, the request will expire and your original booking will remain the same.

• Guests can make modifications up to the day prior to check in. Modifications are not permitted through the platform after check in.
• Modification requests can only be made to change the dates and number of guests included in the booking. Guests cannot make modification requests to change the booking to a different accommodation. Please contact [email protected] if you need assistance modifying the accommodation.
• The cancellation policy will remain the same in any booking modification and will always refer to the original check in date. In the event that the new check in date is sooner than the original check in date, the cancellation policy will default to the earliest check in date.
• If your original booking qualified for a nightly discount, changing the reservation dates may affect your eligibility for that discount. Gift cards that were used on the original booking will still be honored in the modification.
• If you want to update the details of your modification request, please cancel the request, and submit a new one. If your modification request was done incorrectly, please submit a new modification request to modify the reservation again.
• A modification request will be accepted or declined by a host within 24 hours of submission. If the host does not respond, the request to modify the booking will expire and your original booking will remain in place.

Glamping Hub hosts will release the exact address of an accommodation to a guest upon booking confirmation. However, you can view a map of the location on the accommodation's profile before submitting a booking request.

A number of our glamping sites allow pets. This information may be found under Accommodation Rules on any listing. If you are unsure or would like clarification, please use the Contact Host feature or reach out to our Support team at [email protected].

When you see Instant Booking on a listing, this means the booking does not require prior approval from the host and will be confirmed immediately. You can filter your search by Instant Booking to identify hosts with this feature.

For hosts:

If you apply Instant Booking to your listings, this will make your role easier and quicker, as you can book guests without having to respond to each individual request. It will also attract more guests and increase your confirmed bookings.

As a host, all you need is a synced calendar with all the booking platforms you use for up-to-date availability. (If you want more information on how to sync your calendars, please contact [email protected])

To submit a request on the site and attach your gift card, please go to the listing you are interested in and check the calendar for availability for your chosen dates. Once you have selected the dates, you will have to enter your bank details to proceed to submit the request. You should see a box on the right-hand side of the screen on the check-out page, underneath the booking details, where you can input your code. Please input the code including all hyphens and no spaces.

How to Attach my Gift Card Video

Yes, your gift card is valid for one year from the date of purchase. If you have further questions about expiration dates, please contact [email protected].

The expiration date is indicated on the confirmation email. If you have any questions about the expiration date, please send an email to [email protected].

If your booking is declined, your gift card will still be ready to use. You can submit another request and add the voucher again as detailed in Question #1.

If you cancel your confirmed booking, your gift card is non-refundable and you will not be able to use it again for a new request.

If the host cancels your reservation, please contact [email protected] so we can restore your gift card.

No, Glamping Hub gift cards are non-refundable.

No, gift cards may only be used once, and any remaining balance on the gift card is non-redeemable.

No, gift cards cannot be used retroactively for bookings that have already been requested.

Yes, you can use your gift card for any accommodation on the site. Please keep in mind that conversion rates do apply, and your gift card will be converted into the currency in which you are booking.

You can change your password under Account Settings after you have logged in to your account.

You can log in to your account at: https://glampinghub.com/login.

To cancel a booking, log in to your Glamping Hub account and click on the Confirmed Bookings tab. Access your booking details and click on the red button labeled “Cancel Booking”. Please view our Cancellation Policy for additional information.

If a booking has been cancelled through your Glamping Hub dashboard, refunds will be initiated immediately to you and/or the host. Refunds are given based on the cancellation policy of the host. The appropriate funds will be credited back to the credit card that was used in the transaction. This can take 7 business days to reach your account depending on the bank.

Once you have made a booking request, you can speak to the host via the communication thread in the Bookings section of the Glamping Hub dashboard. Once your booking request is confirmed, you will receive the host's complete contact information, including their phone number and email address. The host will also receive your personal contact information in order to maintain contact prior to your check-in date.

You will receive an email notification that the host has responded to your request. There is a link provided in the email that will take you to the communication thread in the Glamping Hub dashboard.

According to our Terms and Conditions and for the safety of our community, Glamping Hub only releases contact information upon booking confirmation. Managing bookings outside of the Glamping Hub system can create booking complications and create the risk of double bookings. Please view our Privacy Policy or Cancellation Policies for additional details.

Sometimes our hosts have special offers or prices that are not included on their listing. Additionally, many of our hosts are in remote areas and need time to update their rates and/or availability.

We give our hosts full control of their listings and encourage them to keep their calendars updated. However, many of them are located in remote areas with limited access to the internet and cannot always keep their calendars up-to-date. You are welcome to use the Contact Host feature.

When our hosts decline a booking request with no explanation, this typically means that they do not have availability or it is an inconvenient time for a guest to stay at their accommodation.

We encourage you to look at the surrounding areas on our site for other glamping getaways. You can also contact [email protected] if you would like us to find you some rebooking options.

After you stay at a Glamping Hub accommodation, you will receive an email with instructions on how to leave a review for your stay.

We are constantly adding new accommodations to our website, so you may come across a brand new listing on the website that has yet to receive a review.