Frequently Asked Questions

What can I do if Coronavirus (COVID-19) is affecting my reservation?

With all of the uncertainty surrounding the current coronavirus (COVID-19) situation, we are dedicated to our community. As a global company, we are doing our very best to ensure that we are simultaneously keeping all of our guests and hosts safe and trying to minimize as much damage and impact to our hosting community. We hope that the below will help to clear up as much confusion as possible during these extraordinary times. We will continue to update this information as the situation changes daily.

Please be sure to review local travel recommendations and restrictions in addition to following guidance from the CDC and World Health Organization. Review the property's cancellation policies and consider purchasing travel insurance.
  • Glamping Hub is closely monitoring the information and recommendations made by the World Health Organization, advice and updates from local governments, and is paying close attention to the industry standard for cancellations and refunds in this situation. Our policy is subject to change as the data changes. Currently, we are encouraging all of our hosts to offer a full refund if the booking was made before March 13th. If a host is willing to refund outside of their cancellation policy, we are willing to assist the host in refunding the guest in full, less Glamping Hub’s non refundable service fee.
  • Any bookings made after March 13th, will be subject to the cancellation policy agreed upon at the time of confirmation and will not be refunded the non refundable service fee, including in cases where the host is willing to offer a full or partial refund.
  • In the event that a host is not willing to refund outside of their cancellation policy, please contact [email protected] and we’d be happy to see how we can help to come to a reasonable solution.

Yes, Glamping Hub’s service fees are nonrefundable. If you’d like to request more information about a charged service fee, please contact [email protected].

Please do not cancel your booking in your dashboard. This will trigger the automatic cancellation and release of funds to your host according to your cancellation policy and you will then have to arrange to be refunded by the host outside of the platform. Please send [email protected] an email with the Booking ID and let us know you’d like to cancel your booking for a full refund after speaking with your host and we’d be happy to get it canceled and fully refunded for you.

Please ask your host via the message thread to see if this is a viable option. If your host is happy to reschedule your booking, they will contact us to get the dates changed for you.

If you still have questions or concerns, please feel free to contact Glamping Hub’s Support team at [email protected] with the subject being your Booking ID number.

General Questions

Glamping, also known as luxury camping or glamorous camping, is an experience-based kind of travel that allows guests to get outside and enjoy the great outdoors, but without the hassle of traditional camping. With five-star amenities and unbeatable outdoor access, glamping is where luxury meets simplicity.
Glamping Hub is a third-party booking website that provides guests access to the largest curated collection of unique outdoor accommodations worldwide.
Our hosts have more to offer than just a place to stay—they offer an opportunity for guests to reconnect with what is most important. While glamping,guests are able to share a once-in-a-lifetime experience with the people they love, while appreciating the passion and care that the hosts have invested in their extraordinary properties.
Glamping Hub’s accommodations are located in over 110 countries, many of which are located in beautiful, remote areas near forests, national parks, deserts, oceans, and more.
To stay in the loop on all things Glamping Hub, be sure to follow our daily updates on: and, as well as sign up for our newsletter at the bottom of our homepage.
You can visit our Become A Host page and fill out the form. We will be in touch right away with further details.
We’re here to help!
Please email [email protected] and we’ll respond to you right away.

Payment Services

It is necessary to enter your credit card information with your booking request so that we can process payment once you and the host have come to an agreement and have confirmed your booking. The host cannot confirm a booking request until your credit card information has been entered. Your credit card is not required If you use the contact host feature, rather than submitting a booking request.
Your credit card will be charged once the host has confirmed your request. Your credit card will not be charged if your booking request is declined, has expired, or is withdrawn.

Payment is collected in one of the following six currencies: USD, AUD, NZD, GBP, CAD, and Euro. Any currency not in this list is displayed and charged in USD. Please note that the final currency of payment may differentiate from the currency that the browser is listed in or the currency of the listed rates.

Although Glamping Hub allows guests to choose which currency to view the prices of listings in, the currencies available for guests and hosts to make and receive payments in may be limited and may not include the default currency in any given geographic location.

All other countries who charge in a currency not listed above may default to another currency listed at the check-out page. The total price in the currency that the guest will be charged for is always on the check-out page in the total fee.

Please reach out to [email protected] for more information.
Guests

Guests are charged a guest service fee based on a sliding scale of 0% to 20% of the booking subtotal, which is made up of the nightly rate and any additional extra fees.

This percentage will be placed on top of the final quote before the booking request is sent to the host. The sliding scale of service fees breaks down into tiers that depend on the booking subtotal. The more that a guest spends on the subtotal of the booking, the lower the percentage is for the service fee.

Hosts

There is no cost to being listed on our website for hosts. However, Glamping Hub does charge a 4% host service fee on any confirmed booking through the platform. This fee is calculated from the booking subtotal and the nightly rate plus any extra fees (excluding Glamping Hub fees and taxes). The host service fee is subtracted from the total payout (nightly rate plus extra fees minus the host service fee) that is sent to the host.

Booking Procedures

To send a booking request, find the glamping accommodation you would like to book, select your trip dates, and check the availability. Once you pick the available unit you would like to book, select “Request Booking,” and enter your credit card information. You may also add an optional message to the host at this time.
We request that our hosts respond to all booking requests within 24-48 hours. However, some of our hosts are located in remote locations with limited access to internet, and it may take a bit longer. If your request is urgent, you can contact us at [email protected].
Yes, you can submit multiple booking requests at the same time, but remember that the booking requests are not inquiries and can be confirmed at any moment. Submitting multiple requests for the same dates may put you at risk for a double confirmation.
Pending
Your booking request has been submitted but has not yet been confirmed or declined.
Confirmed
Your booking request has been accepted, and your credit card has been charged. At the time of booking confirmation, you will receive a confirmation email with the details of your stay.
Declined
Your booking request has been rejected by the host. Your credit card has not been charged.
Canceled
After a booking request has been confirmed, we understand that you may need to cancel due to unforeseen circumstances. Refunds will be released according to the cancellation policy of the host. Please view our Cancellation Policy for additional information.
Expired
If the check-in date of a pending booking has passed, the booking request will automatically expire in the Glamping Hub system.
The status of your booking may be seen under the booking details in your user dashboard. You will also receive email notifications if the status of your booking changes.
Log in to your Glamping Hub account and go to the pending bookings tab. Click on the booking you wish to withdraw and find the red "Withdraw My Request" button under the booking details.
You can withdraw your booking request if it is still pending. This means the host neither confirmed or declined your request, and your credit card was not charged. After a booking is confirmed and your credit card is charged, you have the option to cancel your booking. Upon cancellation, funds are released based on the cancellation policy of the host. Please view our Cancellation Policy for additional information.
Glamping Hub hosts will release the exact address of an accommodation to a guest upon booking confirmation. However, you can view a map of the location on the accommodation’s profile before submitting a booking request.
A number of our glamping sites allow pets. This information may be found under Accommodation Rules on any listing. If you are unsure or would like clarification, please use the Contact Host feature or reach out to our Support team at [email protected].

Instant Booking

When you see Instant Booking on a listing, this means the booking does not require prior approval from the host and will be confirmed immediately. You can filter your search by Instant Booking to identify hosts with this feature.

For hosts:

If you apply Instant Booking to your listings, this will make your role easier and quicker, as you can book guests without having to respond to each individual request. It will also attract more guests and increase your confirmed bookings.

As a host, all you need is a synced calendar with all the booking platforms you use for up-to-date availability. (If you want more information on how to sync your calendars, please contact [email protected])

Gift Cards

To submit a request on the site and attach your gift card, please go to the listing you are interested in and check the calendar for availability for your chosen dates. Once you have selected the dates, you will have to enter your bank details to proceed to submit the request. You should see a box on the right-hand side of the screen on the check-out page, underneath the booking details, where you can input your code. Please input the code including all hyphens and no spaces.

How to Attach my Gift Card Video

Yes, your gift card is valid for one year from the date of purchase. If you have further questions about expiration dates, please contact [email protected].

The expiration date is indicated on the confirmation email. If you have any questions about the expiration date, please send an email to [email protected].

If your booking is declined, your gift card will still be ready to use. You can submit another request and add the voucher again as detailed in Question #1.

If you cancel your confirmed booking, your gift card is non-refundable and you will not be able to use it again for a new request.

If the host cancels your reservation, please contact [email protected] so we can restore your gift card.

No, Glamping Hub gift cards are non-refundable.

No, gift cards may only be used once, and any remaining balance on the gift card is non-redeemable.

No, gift cards cannot be used retroactively for bookings that have already been requested.

Yes, if you would like to combine your gift cards, please send an email to [email protected] with both voucher codes, and we will happily combine the two gift cards for you so that you can use them on a single booking.

Yes, you can use your gift card for any accommodation on the site. Please keep in mind that conversion rates do apply, and your gift card will be converted into the currency in which you are booking.

Guest Access

You can change your password under Account Settings after you have logged in to your account.
You can log in to your account at: https://glampinghub.com/login/.

Cancellation and Refunds

To cancel a booking, log in to your Glamping Hub account and click on the Confirmed Bookings tab. Access your booking details and click on the red button labeled “Cancel Booking.” Please view our Cancellation Policy for additional information.
If a booking has been canceled through your Glamping Hub dashboard, refunds will be initiated immediately to you and/or the host. Refunds are given based on the cancellation policy of the host. The appropriate funds will be credited back to the credit card that was used in the transaction. This can take 3-5 business days to reach your account dependent upon the bank.

Host Contact

Once you have made a booking request, you can speak to the host via the communication thread in the Bookings section of the Glamping Hub dashboard. Once your booking request is confirmed, you will receive the host’s complete contact information, including their phone number and email address. The host will also receive your personal contact information in order to maintain contact prior to your check-in date.
You will receive an email notification that the host has responded to your request. There is a link provided in the email that will take you to the communication thread in the Glamping Hub dashboard.
According to our Terms and Conditions and for the safety of our community, Glamping Hub only releases contact information upon booking confirmation. Managing bookings outside of the Glamping Hub system can create booking complications and create the risk of double bookings. Please view our Privacy Policy or Cancellation Policies for additional details.
Sometimes our hosts have special offers or prices that are not included on their listing. Additionally, many of our hosts are in remote areas and need time to update their rates and/or availability.
We give our hosts full control of their listing and encourage them to keep their calendar updated. However, many of them are located in remote areas with limited access to the internet and cannot always keep their calendars up-to-date. You are welcome to use the Contact Host availability.

When our hosts decline a booking request with no explanation, this typically means that they do not have availability or it is an inconvenient time for a guest to stay at their accommodation.

We encourage you to look at the surrounding areas on our site for other glamping getaways. You can also contact [email protected] if you would like us to find you some rebooking options.

Reviews

After you stay at a Glamping Hub accommodation, you will receive an email with instructions on how to leave a review for your stay.
We are constantly adding new accommodations to our website, so you may come across a brand new listing on the website that has yet to receive a review.
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