Frequently Asked Questions
General Questions
Please email [email protected] and we’ll respond to you right away.
Payment Services
Payment is collected in one of the following six currencies: USD, AUD, NZD, GBP, CAD, and Euro. Any currency not in this list is displayed and charged in USD. Please note that the final currency of payment may differentiate from the currency that the browser is listed in or the currency of the listed rates.
Although Glamping Hub allows guests to choose which currency to view the prices of listings in, the currencies available for guests and hosts to make and receive payments in may be limited and may not include the default currency in any given geographic location.
All other countries who charge in a currency not listed above may default to another currency listed at the check-out page. The total price in the currency that the guest will be charged for is always on the check-out page in the total fee.
Guests
Guests are charged a guest service fee based on a sliding scale of 0% to 13% of the booking subtotal, which is made up of the nightly rate and any additional extra fees.
This percentage will be placed on top of the final quote before the booking request is sent to the host. The sliding scale of service fees breaks down into tiers that depend on the booking subtotal. The more that a guest spends on the subtotal of the booking, the lower the percentage is for the service fee.
Hosts
There is no cost to being listed on our website for hosts. However, Glamping Hub does charge a 4% host service fee on any confirmed booking through the platform. This fee is calculated from the booking subtotal and the nightly rate plus any extra fees (excluding Glamping Hub fees and taxes). The host service fee is subtracted from the total payout (nightly rate plus extra fees minus the host service fee) that is sent to the host.
Booking Procedures
- Pending
- Your booking request has been submitted but has not yet been confirmed or declined.
- Confirmed
- Your booking request has been accepted, and your credit card has been charged. At the time of booking confirmation, you will receive a confirmation email with the details of your stay.
- Declined
- Your booking request has been rejected by the host. Your credit card has not been charged.
- Canceled
- After a booking request has been confirmed, we understand that you may need to cancel due to unforeseen circumstances. Refunds will be released according to the cancellation policy of the host. Please view our Cancellation Policy for additional information.
- Expired
- If the check-in date of a pending booking has passed, the booking request will automatically expire in the Glamping Hub system.
Instant Booking
When you see Instant Booking on a listing, this means the booking does not require prior approval from the host and will be confirmed immediately. You can filter your search by Instant Booking to identify hosts with this feature.
For hosts:
If you apply Instant Booking to your listings, this will make your role easier and quicker, as you can book guests without having to respond to each individual request. It will also attract more guests and increase your confirmed bookings.
As a host, all you need is a synced calendar with all the booking platforms you use for up-to-date availability. (If you want more information on how to sync your calendars, please contact [email protected])
Guest Access
Cancellation and Refunds
Host Contact
When our hosts decline a booking request with no explanation, this typically means that they do not have availability or it is an inconvenient time for a guest to stay at their accommodation.
We encourage you to look at the surrounding areas on our site for other glamping getaways. You can also contact [email protected] if you would like us to find you some rebooking options.