When this Privacy Policy mentions “Glamping Hub,” the “service,” or simply “us,” it is referring to the company that it is responsible for the processing of your personal data (Data Controller) in accordance with your country of residence.

If your country of residence is the U.S., Canada, or any other country that does not belong to the European Economic Area, your Data Controller will be:

Glamping Hub International Inc.

Address

1389 Center Drive, Ste. 200
Park City, Utah, 84098 (USA)

Contact email

[email protected]

Phone number

+1 720-212-0854

If on the contrary, your country of residence is within the European Economic Area, your Data Controller will be:

Glamping Hub International SL (parent company of Glamping Hub International Inc.)

Address

Plaza de Villasis, 2. Oficinas Spaces. 41003, Sevilla (Spain)

Contact email

[email protected]

Phone number

+1 720-212-0854

If your country of residence changes, the Glamping Hub Data Controller will be determined by your new country of residence in accordance with what was stated and since the date this change took place.

Service

Service is the glampinghub.com website operated by Glamping Hub Group.

Personal Data

Personal Data means data about a living individual who can be identified from this data (or from this and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small pieces of data stored on your device (computer or mobile device).

Data Controller

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

For the purpose of this Data Protection Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User)

Data Subject is any living individual who is using our Service and is the subject of Personal Data.

EEA

European Economic Area

USA

United States of America

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• ID Number, Social Security Number, Passport Number
• Payment Information
• Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of this communication from us by clicking the unsubscribe link that is included in every email we send.

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service and to improve and customize our Service.

You can enable or disable location services when you use our Service at any time in your device’s settings.

Tracking Cookies Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service and to improve and customize our Service. You can enable or disable location services when you use our Service at any time in your device’s settings.

Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Necessary Cookies:

We use cookies to remember information that changes the way the Service behaves or looks.

Account and Login Related Cookies:

We use these cookies to authenticate and remember users while they are using our platform.

Site Preferences and Forms Preferences Cookies:

We use Preference Cookies to remember your preferences, various settings, and user details for future correspondence.

Analytics Cookies:

We use analytics cookies to track information how the Service is used so that we can make improvements.

Survey Cookies:

We may offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately.

Marketing Cookies:

We may use marketing cookies to offer you our services or promotions similar to those that you have already purchased or enquired about while navigating.

Security Cookies:

We use Security Cookies for security purposes.

Glamping Hub Group uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, special offers, and general information about other goods, services, and events we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or changing your notification settings within your Glamping Hub Account.

Glamping Hub will retain your Personal Data only for as long as is necessary for the purposes set out in this Data Protection Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Glamping Hub will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service or we are legally obligated to retain this data for longer time periods.

If a User of our Service requests the deletion or cancelation of its Account, we will erase any of its personal data. Nevertheless, we will anonymize all the Usage Data only for statistical purposes and to improve our service.

With your Consent

We may share your information at your direction or as described at the time of sharing, such as when you authorize a third-party application or website to access your Glamping Hub Account.

About our Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, or to assist us in analyzing how our Service is used. Service providers may be located inside or outside of the European Economic Area (“EEA”). For example, service providers may help us: (i) verify or authenticate your identification, (ii) check information against public databases, (iii) assist us with background checks, fraud prevention, and risk assessment, or (iv) provide customer service, advertising, email marketing, communication, or payments services.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Email and SMS Marketing Service Providers

Constant contact

Constant contact is an email marketing service provided by Constant Contact, Inc., which facilitates email marketing to distribution lists, in an automated or manually systematized way. Their servers are located in the U.S.A. and operate under the CAN-SPAM Act, and they are also a GDPR compliant email marketing company.

You can opt-out from our email communications by following the link placed at the bottom of all our emails. You can learn more about the data protection practices and policies of Constant Contact by visiting their Privacy Policy page: https://www.endurance.com/privacy/privacy

Mailchimp

Mailchimp is an email marketing service provided by The Rocket Science Group LLC, Inc., which allows making email deliveries to distribution lists in an automated or manually systematized way. Its servers are located in the U.S.

You can opt-out from our email communications by following the unsubscribe link placed at the bottom of all our emails.

You can learn more about the data protection practices and policies of Mailchimp by visiting their Privacy Policy page: https://mailchimp.com/legal/privacy/

Analytics Service Providers

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Behavioral Remarketing Service Providers

Glamping Hub uses remarketing services to advertise on third-party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize, and serve ads based on your past visits to our Service.

Google AdWords

Google AdWords remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads/

Google also recommends installing the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout) for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Twitter

Twitter remarketing service is provided by Twitter Inc.

You can opt-out from Twitter's interest-based ads by following their instructions: https://support.twitter.com/articles/20170405/

You can learn more about the privacy practices and policies of Twitter by visiting their Data Protection Policy page: https://twitter.com/privacy/

Facebook

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950/

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the U.S. http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/, Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation/

Pinterest

Pinterest remarketing service is provided by Pinterest Inc.

You can opt-out from Pinterest's interest-based ads by enabling the "Do Not Track" functionality of your web browser or by following Pinterest instructions: http://help.pinterest.com/en/articles/personalization-and-data/

You can learn more about the privacy practices and policies of Pinterest by visiting their Data Protection Policy page: https://about.pinterest.com/en/privacy-policy/

AdRoll

AdRoll is remarketing service provided by Semantic Sugar, Inc. which may use remarketing cookies to show ads while users are navigating in the Internet.

You can opt-out of AdRoll remarketing by visiting this AdRoll Advertising Preferences web page: http://info.evidon.com/pub_info/573?v=1nt=1nw=false/

For more information on the privacy practices of AdRoll, please visit the AdRoll Data Protection Policy web page: http://www.adroll.com/about/privacy/

Payments Service Providers

We may provide paid services and/or products within the Service. Even operating as a Limited Payments Collection Agent as described in our Terms and Conditions, Glamping Hub may share your personal information to: (i) provide the Payment Services or (ii) facilitate your use of the Glamping Hub Platform. We use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors, whose use of your personal information is governed by their Data Protection Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

PayPal or Braintree

Their Data Protection Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full/

Additional Services Providers

Ink Cards by Sincerely

Ink Cards by Sincerely is a service provided by FTD Companies Inc. that allows us to include in a gift card information about a booking to be enjoyed by a person whose personal data appears in said card.

It is a company based in the U.S. The necessary personal data to provide the service will only be shared in case this optional specific service is hired.

Double Coconut

Double Coconut LLC provide outsourced software development services.

For more information on the privacy practices of Double Coconut, please visit this page: https://www.doublecoconut.com/privacy

PayPal or Braintree

Their Data Protection Policy can be viewed at http://www.ftdcompanies.com/privacy

Disclosure and Sharing between Hosts & Guests

To help facilitate bookings, we may share your information with other Users as follows:

• When you, as a Guest, submit a booking request, certain information about you is shared with the Host, including your full name, the full name of any additional Guests, and other information you agree to share. When your booking is confirmed, we will disclose additional information to assist with coordinating the trip, like your phone number and/or email address.
• When you, as a Host, have a confirmed booking, certain information is shared with the Guest to coordinate the booking, such as your full name, phone number, and the address of the Accommodation.

We don’t share your billing and payout information with other Users.

Profiles, Listings, and other Public Information

The Glamping Hub Platform lets you publish information that is visible to the general public. For example:

• Parts of your public profile page, such as your first name, your description, and city, which are publicly visible to others.
• Public Listing pages are publicly visible and include information such as the Accommodation’s approximate location, Listing description, calendar availability, the Host public profile photo, aggregated demand information (like page views over a period of time), and any additional information the Host chooses to share.
• After completing a booking, Guests and Hosts may write reviews and rate each other. Reviews are a part of your public profile page.
• If you submit content in a public forum or social media post or use a similar feature on the Glamping Hub Platform, that content is publicly visible.

Information you share publicly on the Glamping Hub Platform may be indexed through third-party search engines. In some cases, you may opt-out of this feature in your Account settings. If you change your settings or your public-facing content, these search engines may not update their databases. We do not control the practices of third-party search engines, and they may use caches containing your outdated information.

Additional Services

Hosts may use third-party services available through the Glamping Hub Platform to assist with managing their Accommodation or providing additional services, such as cleaning services. Hosts may use features on the Glamping Hub Platform to share information about the Guest (like check-in and check-out dates, Guest name, Guest phone number, and Guest anonymized email address) with that third-party service provider for the purposes of coordinating the stay, managing the Accommodation, or delivering other services.

Business Transaction

If Glamping Hub is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Data Protection Policy.

Disclosure for Law Enforcement

Under certain circumstances, Glamping Hub may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Legal Requirements

• Glamping Hub may disclose your Personal Data in the good faith belief that such action is necessary to:
• To comply with a legal obligation
• To comply with the Tax Authorities
• To protect and defend the rights or property of Glamping Hub
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Your information, including Personal Data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside of the European Economic Area (“EEA”) and choose to provide information to us, please note that we transfer the data, including Personal Data, to The United States of America and process it there.

Your consent to this Data Protection Policy followed by your submission of such information represents your agreement to that transfer.

Glamping Hub will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Data Protection Policy, and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

Operating as an International Group

To facilitate our international operations Glamping Hub International Inc. and Glamping Hub International SL may transfer, store, and process your information within our family of companies or with service providers based in Europe and North America. Laws in these countries may differ from the laws applicable to your Country of Residence. For example, information collected within the EEA may be transferred, stored, and processed outside of the EEA for the purposes described in this Data Protection Policy. Where we transfer, store, and process your personal information outside of the EEA, we have ensured that appropriate safeguards are in place to ensure an adequate level of data protection.

If Glamping Hub International SL is the Data Controller and your information is shared with corporate affiliates or third-party service providers outside the EEA, we have—prior to sharing your information with such corporate affiliate or third party service provider—established the necessary means to ensure an adequate level of data protection. We will provide further information on the means to ensure an adequate level of data protection on request.

The security of your data is important to us. For that reason we have implemented technical and organizational measures that protect your personal data. Some of these measures are, but not limited to:

• Limited access to your personal information for Glamping Hub employees who need it to provide you with a service
• Require that all employees sign a non-disclosure agreement to protect our Users and other confidential data
• Make sure our service suppliers sign GDPR Data Processor and Non-Disclosure Agreements to guarantee the protection of your personal data and to assure it will not be used for non-authorized purposes
• Ensure that collected personal information will only be stored during the necessary period of time to fulfill the purposes for which such data was collected
• Encrypt required credit card information in your application using secure socket layer technology (SSL)
• Store all your personal information in secure software systems that will protect it against non-authorized access or use

Nevertheless, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Data Protection Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our servers.

We may update our Data Protection Policy from time to time. We will notify you of any changes by posting the new Data Protection Policy on this page.

We will let you know via email and/or a prominent notice on our Service prior to the change becoming effective, and we will update the "effective date" at the top of this Data Protection Policy. You are advised to review this Data Protection Policy periodically for any changes. Changes to this Data Protection Policy are effective when they are posted on this page.

If you have any questions about this Data Protection Policy, please contact us:

• By email: [email protected] or [email protected]
• By visiting this page on our website: https://glampinghub.com/contact-us/
• By phone number: +1 720-212-0854

Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes:

• To enable certain functions of the Service
• To provide analytics
• To store your preferences
• To ensure that payment processes works properly
• To remember some user details
• To serve you tailored advertising (on third party websites)

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

Essential cookies

We may use cookies to remember information that changes the way the Service behaves or looks, such as a user's language preference on the Service.

Accounts-related cookies

We may use accounts-related cookies to authenticate users and prevent fraudulent use of user accounts. We may use these cookies to remember information that changes the way the Service behaves or looks, such as the "remember me" functionality.

Login-related Cookies

We may use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Orders-processing-related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Forms-related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Site-preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Surveys related cookies

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

Analytics cookies

We may use analytics cookies to track information how the Service is used so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features or new functionality of the Service to see how our users react to them.

In addition to our own cookies, we may use cookies provided by trusted third parties. to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies follow the link in the “List of Cookies We Set” below or, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we give you a way to book short term rental properties and other tourist experiences it's important for us to understand statistics about how many of the visitors to our site actually make a booking and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

We use adverts to offset the costs of running this site and provide funding for further development. These advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Instagram, Pinterest, Google+, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser’s toolbar.

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit http://www.aboutcookies.org/.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

For the Chrome web browser, please visit this page from Google: https://support.google.com/

For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835

For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

For the Safari web browser, please visit this page from Apple: https://support.apple.com/kb/PH21411?locale=en_US

For any other web browser, please visit your web browser's official web pages.

Your mobile device may allow you to control cookies through its settings function. Refer to your device manufacturer’s instructions for more information.

You can learn more about cookies and the following third-party websites:

• AllAboutCookies - http://www.allaboutcookies.org/
• Network Advertising Initiative - http://www.networkadvertising.org/